SHIPPING (SPECIAL ARRANGEMENT UNDER COVID)

ProLon: Accept pre-orders for X'mas now.

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You can choose between <Fast delivery> and <Standard delivery> as shipping options at checkout:

Hong Kong

Fast - 2 days

Standard - 5 business days

Singapore

Fast - 4 business days

Standard -  7-14 business days

All Other Asia Countries 

Fast - 4-6 business days
Standard - 7-16 business days

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You are suggested to place your order of ProLon in advance. The availability of ProLon will remain unpredictable until most commercial flights are resumed.

For customers doing or planning to do ProLon on a regular basis, we suggest you group multiple boxes into one single order, or pre-order well before you plan to start your ProLon. This can minimize disruption to your ProLon success. ProLon typically has a 6-9 months shelf life.

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The table below constantly delivers all the major and latest updates of individual countries.

Shipping Destinations

We ship to most countries in Asia. Below you will find a list of destinations we regularly ship to. For other countries, you may email us to inquire about the latest shipping restrictions.

Shipping Time Estimate

Estimate is updated in the system ​and will be shown and reflected at checkout.

Shipping Fee Calculation

Shipping fee is automatically calculated as you place your order. Simply select your country and enter your postal code (if applicable) and the system will refresh.


Refund Policy

In view of the uncertainty and constantly changing circumstances posed by COVID, we offer refund for orders that are affected by unforeseeable shipping conditions.

Special COVID Arrangement

COVID is driving up shipping cost and delivery times due to significant reduced flights and longer custom clearance time. We aim to best reflect the situation by constantly updating our shipping fee calculation system, which you will see as you place your order.

Hong Kong,
Taiwan,
Macau,
Singapore,
Thailand,
Malaysia,
Japan,
Australia,
South Korea

No impact

China

Unaffected; but as always expect inconsistency by the authorities in customs clearance

New Zealand,
India

Delivery severely impacted / border control restrictions apply; please email us before placing an order