SHIPPING (SPECIAL ARRANGEMENT UNDER COVID)

Pre-Order Only: Next batch of ProLon is expected to deliver to you in the 2nd week of Mar, 2021 (we will email you whenever there is an update)

You are suggested to place your pre-orders in advance. We expect the availability of ProLon will be unpredictable until most commercial flights are resumed and cargo demand is reduced.

For customers doing or planning to do ProLon on a regular basis, we suggest you group all you need in one single order, or pre-order well in advance. This can minimize disruption to your ProLon success. ProLon typically has a 6-9 months shelf life.

The table below constantly delivers all the major and latest updates of individual countries.

Shipping Destinations

We ship to most countries in Asia. Below you will find a list of destinations we regularly ship to. For other countries, you may email us to inquire about the latest shipping restrictions.

Shipping Fee Calculation

Shipping fee is automatically calculated as you place your order. Simply select your country and enter your postal code (if applicable) and the system will refresh.


Refund Policy

In view of the uncertainty and constantly changing circumstances posed by COVID, we offer refund for orders that are affected by unforeseeable shipping conditions.

Special COVID Arrangement

COVID is driving up shipping cost and delivery times due to significant reduced flights and longer custom clearance time. We aim to best reflect the situation by constantly updating our shipping fee calculation system, which you will see as you place your order.

Hong Kong,

Taiwan,
Macau, Singapore, Thailand, Malaysia, Japan

No impact

Australia

Expect slight delays (2 to 3 extra working days)

China

Unaffected; but as always expect likely inconsistency by the authorities in customs clearance

New Zealand, South Korea

Delivery severely impacted / border control restrictions apply; please email us before placing an order

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